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If the problem is related to a corrupted database within the control of the HPSA, the "cleanup" and reinstallation of the HP Support Assistant software may help resolve any issue(s). Read sections, then decide how to proceed. Procedure Details - HP Support Assistant – Remove and Install

After you remove the application, Restart your computer and log in. If you do accidentally install the “wrong kind” of the HPSA software, uninstall the application from your Windows Start (Windows key) > View the Apps List > category HP. If you do not know what this means, simply do not install the HPSA from the Windows Store. The “S” Mode version of the HP Support Assistant available in the Windows Store should ONLY be run on “Windows 10 in ‘S’ Mode” – this is NOT regular Windows. Windows in “S” Mode and the “S” mode version of the HP Support Assistant Download a fresh copy of the HP Support Assistant from the Assistant's Website.ĭetails (another way of saying the same things) If you DO end up uninstalling more HPSA stuff, Restart the computer and log in.Ĩ. Check around for lingering bits of the HPSA - remove them if found (should not be any).ħ. Check your Windows Apps list (Windows start key) - if you find HP Support Assistant anywhere - uninstall it.Ħ. Opt to have your "personal" information (that is part of the HPSA) removed when the Support Assistant is uninstalled.Ĥ. Uninstall the HP Support Assistant from Programs and FeaturesĢ. Not sure what is going on - I can give you some places to check.įirst, consider getting rid of "all of the HPSA" bits, that is, uninstall what you can find that is "HP Support Assistant".ġ. "S" mode version of the HP Support Assistant comes from the Windows Store - the version is (as you have found) different from the standard HPSA that is downloaded and installed from the HPSA website.